Cancellation and Refunds

Before payment

You can cancel an unpaid order free of charge at any time from the order page in your panel. Orders not paid in time expire automatically.

Paid but not yet confirmed

If you changed your mind after sending the transfer, write to us with your order code before we confirm it, through the contact form or at —; the payment is returned to the sending account.

After the plan is active

As you expressly confirm at checkout, the plan starts when the payment is confirmed, so in consumer transactions the right of withdrawal does not apply (Distance Contracts Regulation Art. 15/1-(ğ)). If the service cannot be provided at all or is provided in breach of contract, the price for the unused period is refunded. [A goodwill policy for first-time customers will be set by the owner.]

Ending at the end of the term

There is no automatic renewal, so you do not need to cancel: if you do not pay the renewal order, the plan ends after the grace period. If you choose “cancel at end of term” in your panel, it ends at the end of the term without a grace period.

How refunds are made

Refunds are sent by bank transfer to the account the payment came from, within 14 days of the request being approved. The plan linked to a refunded order ends at the same time; your venue stays live on the free Basic plan.